Privacy Policy

Information we may collect

When you visit the website, create an account, play games or contact support, we may handle information that relates to you. The information collected depends on how you use the website and which services you access. We seek to collect information that is reasonably needed to provide and protect the service.

Account and contact information

This may include your name, date of birth, residential details, contact details, account username and other information you provide when opening or maintaining an account. We may also record your communication preferences, support requests and information included in messages you send to us. Keeping account information accurate helps us provide support and apply account controls appropriately.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This can include identity documents, proof of address, information about the source or ownership of funds where relevant, and checks performed using trusted verification services. Verification material is handled for account security, anti-fraud processes and compliance with applicable obligations.

Payment and transaction records

We may receive and keep records about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment providers may process payment information directly. We may receive transaction details needed to confirm a payment, reconcile an account, prevent misuse and provide customer support. We do not need to retain every full payment detail to maintain a transaction record.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session times and interactions with website features. We may also use cookies and similar technologies to remember preferences, keep sessions secure, understand website performance and support relevant communications.

• Information you provide directly when registering, updating your account or contacting support.
• Information generated by your use of the website, games, account tools and other features.
• Information received from payment, identity, fraud prevention, security and technology service providers.
• Information required to investigate suspicious activity, protect users and maintain accurate account records.

How we use information

We use personal information for purposes connected with operating an online casino website and supporting players in Australia. The purpose of each use will depend on the information involved and the circumstances in which it was collected. We do not use personal information for unrelated purposes without an appropriate reason or, where required, your permission.

• To create, operate, verify and maintain your account.
• To provide access to games, account functions and other requested services.
• To process deposits, withdrawals and other account transactions.
• To confirm identity, age, account ownership and eligibility.
• To conduct fraud prevention, anti-money-laundering, security and risk checks.
• To detect unusual activity, investigate disputes and protect the website and its users.
• To respond to questions, complaints, technical issues and support requests.
• To communicate with you about your account, transactions, security, service updates and important changes.
• To understand how the website is used and improve its design, reliability and performance.
• To meet applicable legal, regulatory, record-keeping and responsible gambling obligations.
• To send marketing communications where permitted and where you have provided consent or another valid permission.

Some communications are essential to the operation of an account and are not marketing messages. For example, we may need to send messages about account verification, transaction status, security matters, policy changes or service availability. If you receive marketing communications, you can ask us to stop sending them. You can also use an unsubscribe option where one is provided.

Sharing information with service providers

We may share relevant information with organisations that help us operate the website. These organisations may provide payment processing, identity and age verification, fraud prevention, information technology, hosting, analytics, customer support, communications or security services. They should receive only information reasonably needed for their service and are expected to handle it securely and for authorised purposes.

Information may also be disclosed when necessary to protect the website, prevent fraud, respond to a lawful request, enforce our terms, resolve a dispute, protect a person from harm or comply with an applicable obligation. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that process, subject to appropriate privacy protections.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you use a website. We may use them to keep you signed in, remember settings, support security, measure performance, understand website usage and improve the player experience. Some cookies may be placed by service providers working on our behalf.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work properly, and some account or security features may be unavailable. Browser controls do not always remove information that has already been collected, so you may need to contact us if you have a question about a particular record.

Protecting information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your password and account access information confidential and tell support promptly if you suspect unauthorised access.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The period may depend on the type of record, the reason it was collected, account history, unresolved disputes, security needs and applicable obligations.

Closing an account does not always mean that all information can be removed immediately. Some account, identity, payment, transaction, security and support records must be kept for a period required by law or for legitimate security and dispute-resolution purposes. When information is no longer needed, we take reasonable steps to securely delete it, anonymise it or otherwise dispose of it.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can ask us to explain how your information is being handled and may request action in relation to your information. We will consider each request carefully, verify your identity where necessary and respond within a reasonable timeframe.

• Access your personal information and receive an explanation of how it is used.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications at any time.
• Ask questions about the use of cookies, service providers or particular information-handling practices.
• Raise a concern if you believe your personal information has been handled incorrectly.

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@blazespinscasino.wtf. Please include enough information for us to understand your request, such as the account details needed to identify you, but do not send unnecessary sensitive information. For security, we may ask for reasonable confirmation that the request relates to you before taking action.

A request to delete information or close an account may be subject to records that we must retain for a period required by law, records needed to protect the website, or information required to resolve a dispute. Where we cannot complete a request in full, we will aim to explain the relevant reason in general terms. Withdrawing marketing consent does not affect account, transaction, security or service communications that are necessary to operate your account.

Changes to this policy

We may update this Privacy Policy when our services, technology, information practices or obligations change. The current version will be made available on the website. If a change is important, we may provide a notice through the website or by using account contact details. We encourage players to review this page from time to time so they understand how information may be handled.